In this episode of Top Dog Tips, Greg Belanger speaks with Matt Bourdot, owner of Driver's Seat Calgary West Airdrie, about the importance of thoughtful transit and personal service in the transportation industry.
Matt shares his journey from the cruise ship service industry to owning a boutique transport business, emphasizing the significance of empathy and genuine care in service. He discusses the foundational pillars of his business, real stories of impact, challenges in rural transportation, and how reliable transit can enhance employee wellbeing and retention.
The conversation concludes with Matt's vision for the future of his company, focusing on building meaningful connections and community support.
Takeaways
Travel experiences shape service philosophy.
Empathy is crucial in customer service.
Tailored planning is essential for unique needs.
Proactive communication reduces stress for clients.
Thoughtful execution enhances the overall experience.
Transportation impacts employee retention and wellbeing.
Rural access challenges require innovative solutions.
Reliable transit is a strategic business tool.
Investing in transportation can save costs long-term.
Building community connections is vital for success.
Chapters
00:00 Introduction to Thoughtful Transit
01:36 The Journey from Cruise Ships to Custom Transport
04:40 Foundational Pillars of Service
06:54 Real-Life Impact: A Story of Care
09:35 Rural Access and Community Impact
11:28 Transportation as a Strategic Tool for Employers
13:38 Vision for the Future of Driver's Seat
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