The utility industry is evolving, and customer experience is at the heart of this transformation. Dalyce Reid-Payne, a leader in utility transformation, joins host Russell Motha on Infinite Waves to discuss how technology, AI, and process innovation are reshaping how we interact with essential services. Learn how utilities are shifting from transactional interactions to customer-centric experiences that empower users. Watch now and don’t forget to like, comment, and subscribe!
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A bit about our guest: Dalyce is a customer experience and transformation leader in the utility sector, dedicated to modernizing operations and improving customer interactions through technology and process innovation. With a background in financial services and business transformation, she specializes in bridging the gap between operational efficiency and customer-first strategies. Connect with Dalyce on LinkedIn!
About Russell & Infinite Waves: Russell is the Account Executive with Kr8ive Innovations Lab where he builds sales strategies to penetrate new markets with the latest technologies and AI, reach industry leaders, and collaborate with our solutions in various industries.
Connect with Russell on LinkedIn!
Infinite Waves podcast is to build a platform that captures industry directions and real experiences from leaders while inspiring one of the world's most preferred tech cities. Through these insights, I aim to motivate new startups and contribute to shaping a vibrant and innovative future.
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Filmed and edited by ENTA Solutions.
