Mario Toneguzzi’s guest on Business Insider: Myles Gooding, Global Consumer Markets Advisory Leader and Canada Consumer Markets Leader for PwC, discusses the retail landscape today and in the future as a result of the pandemic.

Recently PwC released a new report:

At a glance the report focuses on:
– Online shopping habits and behaviours are here to stay, so organizations need to prioritize their long-term digital strategic plan now.
– To respond to ever-increasing customer expectations, it will be critical to optimize the omnichannel retail experience, supply chains, logistics and distribution.

– The pandemic has heightened awareness of environmental and social issues. Going forward, customers will seek out organizations that align to their values.

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