Carol Kinsey Goman, Author at YYCCalgaryBusiness

The best leaders build and maintain trust

Five actions that will build trust in your organization. But only sustained behaviour will ensure that trust survives and thrives

When your business colleague stops looking at you, she is “saying” with her eyes that she has, in effect, stopped listening

If a speaker’s gestures are not in full agreement with the spoken words, the audience perceives duplicity

Small nonverbal changes can make a big difference in how people perceive and relate to you

Six steps to achieving a positive customer sales experience from beginning to end

The high achievers of today are not so much a product of superior expertise as they are a product of superior networks